Episode 24 - AI in private healthcare - balancing automation with empathy with Adrian Richards, medical director iQonic
Confidence To Thrive - a podcast for ambitious healthcare practitioners and entrepreneurs
<p>In the fourth part of this four part series, Adrian Richards, medical director at iQonic Aesthetics returns to the Confidence to Thrive podcast to discuss with Owlicity directors, Christopher Cloke Browne and Roger Houston, how AI is already reshaping healthcare businesses and why practitioners must adopt it or risk falling behind. <br><br>He describes examples of “lights off” businesses run by bots and teams augmented with AI to increase output, while arguing that healthcare still needs humans for empathy and patient-facing work. At Iconic, AI is used for tasks like visual simulations and recording and analysing meetings to extract priorities, themes and team insights, alongside automating functions such as marketing, website and HR. <br><br>The group also highlights risks: AI can hallucinate, lacks conscience and grounding, and must be used carefully with strong “defence.” They connect this to changing work patterns and ADHD, concluding AI should handle repetitive tasks while humans focus on human work.</p>
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<p><b>Episode time stamps</b></p>
<p>00:00 AI in Healthcare Intro</p>
<p>03:03 Lights Off Bot Workforce</p>
<p>04:38 Humans vs Automation</p>
<p>05:54 How Iconic Uses AI</p>
<p>07:12 Call Centre Bots Replace Teams</p>
<p>11:02 Work Culture and Human Value</p>
<p>12:20 ADHD and Modern Work</p>
<p>13:48 AI Hallucinations and Trust</p>
<p>14:42 AI Needs Defense</p>
<p>14:47 Hallucinations and Trust</p>
<p>15:21 Deploying AI Responsibly</p>
<p>16:02 Grounding and Learning</p>
<p>17:19 ADHD and Human Strengths</p>
<p>18:01 Spotify Story Lesson</p>
<p>20:28 AI Plus Humans at Work</p>
<p>21:31 Insurance Partnership Advice</p>
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